Worksmith Marine Support

Common questions

What does Worksmith Marine do?

You survey the vessel and capture photos, voice notes, and handwritten notes in the app. Worksmith Marine files your Field Findings into the sections of your report and drafts each section in your own template and voice. You review, edit, and sign in the web portal or on your phone. Worksmith branding never appears on your report.

Does the app work offline?

Yes. Capture never depends on signal. Photos, voice notes, and typed notes are saved on your device and sync when you are back online. Drafting a report does require a connection.

Is my data used to train AI?

No. Your captures, templates, and reports are used only to draft your own reports. See our Privacy Policy for details.

How do I set up my template and letterhead?

In the web portal, open Templates and upload two or three of your past reports plus your letterhead. Worksmith Marine learns your section order, headings, and writing style from them. You can adjust the result at any time.

Why is my draft not generating?

Check that your device is online and that your subscription or trial is active. Capturing is always free, but generating a draft report requires an active plan. If both look right and it still fails, email us with the survey name.

How do I cancel or change my subscription?

• Subscribed through the App Store: iPhone Settings, then your name, then Subscriptions.
• Subscribed through Google Play: Play Store, then your profile, then Payments and subscriptions.
• Subscribed on the web: Web portal, then Billing. Or email us.

Your data stays available for 12 months after a plan ends so you can come back without losing work.

Can I get a refund?

Purchases made through the App Store or Google Play are refunded by Apple or Google under their policies. For web subscriptions, email us within 14 days of a charge and we will work it out.

Account and data

Export my reports

Open any report in the web portal and choose Export. For a full copy of everything on your account, email us and we will send it within 30 days.

Delete my account

Deletion is permanent. Your personal information, captures, templates, and reports are removed from our active systems within 30 days and from backups within 90 days. Limited billing records may be kept as required by law.

Update my details

Name, firm, credentials, and email can be changed in the app under Settings, then Account.

Feedback and feature requests

Worksmith Marine is built with working surveyors. If a section should be ordered differently, a term is wrong, or something would save you time in the field, tell us. Email support@worksmithmarine.com with "Feedback" in the subject line.

Report a security issue

If you believe you have found a security vulnerability, email support@worksmithmarine.com with "Security" in the subject line. Please do not post it publicly until we have had a chance to respond.

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